Frequently Asked Questions
What is your minimum order quantity (MOQ)?
Our MOQ is 500 pieces per process. For the Starter Kit sample pack, there is no MOQ — order just one set to compare all 5 processes.
How much do samples cost?
The Starter Kit is $25 and includes 5 sample labels (one of each process) with free worldwide shipping. If you place a bulk order, the sample fee is credited toward your order.
What is your turnaround time?
Samples: 5-7 business days
Bulk orders: 7-10 business days (depending on quantity)
Quote response: Within 48 hours
What fabrics do you support?
We support cotton, polyester, cotton blends, nylon, and spandex. Each process has optimal fabric matches — contact us for recommendations.
How is shipping calculated?
We ship from Shanghai via DHL Express at 60% off standard rates. Sample kits ship free worldwide. Bulk order shipping is calculated based on weight and destination.
What certifications do you have?
OEKO-TEX Standard 100, GRS (Global Recycled Standard), ISO 9001/14001/45001, and SMETA.
Can I customize the label size and shape?
Yes, all sizes and shapes are customizable. Standard neck labels are 30×60mm, but we can produce any dimensions you need.
Do you offer design services?
We accept your design files (AI, PDF, PSD). For simple designs, we can provide basic layout assistance at no charge.
What is your payment method?
We accept PayPal, bank transfer (T/T), and Alibaba Trade Assurance.
Product Technical Questions
What certifications do your heat transfer labels have?
Our labels are certified with OEKO-TEX Standard 100 (Class I — Baby Safe), CPSIA compliant for US childrens products, and GRS certified for recycled materials (available on request).
What is the minimum line width?
We can achieve minimum line widths of 0.15mm, ensuring fine details in your design are clearly reproduced.
How accurate is Pantone color matching?
We guarantee Pantone color matching within ±5% deviation using advanced color management systems.
Can labels be applied to special fabrics (waterproof/stretch)?
Yes, our heat transfer labels work on most fabric types including waterproof, stretch, and technical textiles. We recommend testing with our sample kit for your specific fabric.
Ordering Process
Are samples free? How long for delivery?
Yes, our Starter Kit includes free samples of all 5 processes. Delivery typically takes 3-5 business days via DHL Express.
What is the lead time for bulk orders? Can you expedite?
Standard lead time is 7-10 business days after artwork approval. Expedited production is available for urgent orders — contact us for details.
What file format should I submit for artwork?
We accept AI, PDF, EPS, and high-resolution PNG files. Vector formats (AI/PDF/EPS) are preferred for best print quality.
Can you ship in multiple batches?
Yes, we support partial shipments to help you manage inventory and cash flow.
After-Sales Support
What if a label peels off?
Our labels are tested to withstand 50+ wash cycles. If you experience adhesion issues, please contact us with photos and we will provide technical support or replacement.
What if the bulk order looks different from the sample?
We maintain strict quality control and use the same production parameters for samples and bulk orders. If you notice significant differences, please contact us immediately with photos for investigation.
What is your return policy?
We guarantee product quality. Defective or incorrect items can be replaced within 30 days of delivery. Custom printed labels cannot be returned unless defective.
Industry Comparison
Heat transfer vs woven labels: which is more cost-effective long-term?
Heat transfer labels are more cost-effective for most brands. They eliminate sewing labor, reduce returns (94% fewer label-related returns), and have lower MOQ (500 vs 1,000+ for woven).
Heat transfer vs direct-to-garment (DTG): which is better for small batches?
Heat transfer is better for label applications. DTG prints directly on fabric but is not suitable for neck labels or care labels that require specific positioning and durability.
Which major brands use heat transfer labels?
Heat transfer labels are widely used by athletic wear brands, streetwear labels, and childrens clothing manufacturers. Many brands have switched from woven to heat transfer for comfort and durability benefits.