Frequently Asked Questions
What file formats do you accept?
Preferred: AI, PDF, EPS (vector)
Accepted: PNG, JPG (≥300dpi, CMYK mode)
What is the minimum order quantity (MOQ)?
500 pieces per design, or minimum order value of $150.
How long does sampling take?
Standard: 7 days
Rush: 3 days (+30% fee)
What is bulk production lead time?
Standard: 10-15 days after sample approval
Rush: 7 days (+30% fee)
Do you charge for samples?
First sample is free for new customers. Subsequent samples: $15/design (deductible from bulk order).
What fabrics work with heat transfer labels?
| Fabric | Compatible | Notes |
|---|---|---|
| Cotton | ✅ Yes | Best results, standard parameters |
| Cotton blend (60%+) | ✅ Yes | Slight parameter adjustment |
| Polyester | ✅ Yes | Lower temperature (180°C) |
| Blend (poly/cotton) | ✅ Yes | Medium parameters |
| Denim | ✅ Yes | Higher pressure, longer time |
| Silk / Wool | ❌ No | Heat damages fiber — use sew-on instead |
How many washes will the label last?
Industrial standard: 50+ washes (professional equipment)
Home iron application: 15-30 washes
Small heat press: 20-30 washes
Can I see a sample before bulk production?
Yes — samples are mandatory. We never start bulk production without your sample approval.
What currencies and payment methods do you accept?
Currency: USD
Payment: PayPal, bank transfer for large orders
Do you ship worldwide?
Yes. Samples ship via express courier ($15-30). Bulk orders: freight collect or prepaid — your choice.